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Privacy Policy

Last Updated: January 22, 2026

Introduction

Light Space Mental Health Counseling and Nurse Practitioner in Psychiatry PLLC (“Light Space MHC,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Information We Collect

We do not collect any personal information unless you voluntarily provide it to us. When you choose to contact us, request services, or create an account, you may provide:

  • Personal Information: Name, email address, phone number, and other contact details you voluntarily provide when contacting us or requesting services.
  • Health Information: Information related to your mental health care that you provide during the intake process or treatment, which is protected under HIPAA and handled according to our Notice of Privacy Practices.
  • Communication Data: Records of communications you initiate with us, including emails, phone calls, and text messages.

We do not use cookies for tracking, and we do not collect information from visitors who simply browse our website without contacting us or creating an account.

SMS/Text Message Communications

When you opt in to receive text messages from Light Space MHC, you agree to receive appointment reminders and other account-related notifications via SMS. Please note:

  • Message Frequency: Message frequency varies based on your appointments and account activity. You may receive multiple messages per month.
  • Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
  • Opt-Out: You can stop receiving text messages at any time by replying STOP to any message. You will receive a confirmation message and will no longer receive SMS communications from us.
  • Help: For assistance, reply HELP to any message or contact us at (937) 756-6697.
  • No Sharing for Marketing: We do not sell, share, or use your phone number or SMS data for marketing purposes or share it with third parties for their marketing use.

Consent to receive text messages is not required as a condition of receiving services from Light Space MHC.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our mental health services
  • Send appointment reminders and account notifications
  • Respond to your inquiries and requests
  • Comply with legal and regulatory requirements
  • Protect the safety and security of our services

Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

  • With your explicit consent
  • With service providers who assist in operating our practice (under strict confidentiality agreements)
  • When required by law or to protect rights and safety
  • As permitted under HIPAA for treatment, payment, or healthcare operations

Data Security

Your health information is stored in encrypted databases on secure servers located in the United States. All protected health information is encrypted using hardware security modules (HSMs) that meet federal standards (FIPS 140-2 Level 3). This means your data is protected by the same level of security used by banks and government agencies.

Access controls: Your account requires authentication to access. We support secure login methods including passkeys (Face ID, Touch ID, fingerprint). Sessions automatically expire after 15 minutes of inactivity to protect against unauthorized access.

Audit logging: We maintain records of access to your health information as required by HIPAA.

While we implement strong security measures, no method of transmission over the Internet is 100% secure. If you have concerns about the security of your information, please contact us.

Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Opt out of marketing communications
  • Exercise rights under applicable privacy laws

For health information rights, please refer to our Notice of Privacy Practices provided during intake.

Data Retention

As a healthcare provider, we are required by law to retain medical records for a minimum period after the last date of treatment. Under HIPAA and New York State regulations, we retain adult patient records for at least six (6) years.

This means that even if you request deletion of your account, your health information must be retained for the legally required period. After this retention period, records may be securely destroyed in accordance with applicable regulations.

To request your medical records: Contact us via secure message through your patient portal, by phone, or in writing. We will respond to your request within 30 days as required by HIPAA.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Phone: (937) 756-6697

Location: New York City, NY

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.